Tuesday, March 1, 2011

Manipulating the data


Having recently filled a USB flash drive it was time to purchase a new device. While looking through the Sunday newspaper's sale circulars I found several on sale although, there did not seem to be any rhyme or reason for the pricing. Some stores offered 2GB drives for more than others sold 4G drives. Later that day I was in Rite Aid which actually wanted $49.99 for a 2BG drive. It finally appeared that Kmart might be the “best buy.” (Yeah, that pun was intended also.) Kmart had a 4GB flash drive for a mere $9.99.

On Monday off to the mall I went in that Kmart is next to the thing as is a US Post Office where I needed to purchase more stamps. While at the mall I wandered through Sears. Sears of course had a Vegas wedding of sorts with Kmart a couple three years ago. Oddly, enough Sears wanted more than twice the Kmart price for flash drives but, in all fairness they weren’t on sale there. On the way out I noticed that they had 3 pairs of thick cotton glove liners on clearance for a couple bucks. These I also needed badly. I took them to the nearest counter.

No bubbly chick, I do not want them free for opening a Sears charge today. Yes, I do have a rewards card! Yes, I will remember to go online at my earliest convenience and fill out your dang customer satisfaction survey. Really, you don’t actually care but your manager does? (Wait a second. That voice in my head is asking me, “Why are you telling me this?”) Really, when I go online to fill our your survey you are suggesting that I rate you a nine or ten because, if you get ratings lower than that you will get into trouble with that same boss who cares? (Wait a second. That voice in my head says you are a liar and that you really do care. As well, you are very bad at customer service. –Yeah, that voice can be a little judgmental.) Yes, I will have a nice day and you do the same.
As I walked away, I wondered if she really wished me a good day or if she only said it because her manager wants her too. Would this be addressed on the questionnaire? For those of you who are not accustomed to my sarcasm, that was some. Winding things up, the obvious moral to the story was: I have a price, it is just higher than most. If you want a definite nine or ten point rating regardless of your performance, maybe you should sweeten the deal. Being entered in your bogus gift card contest isn’t cutting it!

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